Why a High Performance Activity (HPA) Exercise?

“With KPO underwriting support, my employees may submit a file Wednesday night and come back first thing on Thursday morning and have a complete file and task list to close out the loan. This enables work to happen 24/7 behind the scenes while employees are still able to
go home on the weekends and return more refreshed and ready to tackle the day. In addition to cost savings, the enhanced operational efficiency created cleaner files from the beginning. It streamlined our operations, which resulted in a quicker turnaround time to fund the loans.”

- E. H. "Sonny" Bringol, Jr., Chairman & President of Victorian
Finance, LLC

"If you look at each individual task that goes into producing a loan, if those tasks are assigned correctly to either the outsourced team or my internal team, we achieve maximum cost competitiveness and the shortest time to close. I want my team performing higher value and strategic work, focusing on the borrower experience. Outsourcing supports us with an assembly line production of time consuming, repetitive work.”

- Ben Cheek, CEO Genhomes Lending

After six months of working with outsourcing, Plains Commerce was able to clear up 95% of all severe findings. After an additional year working with our outsourcing partner, we haven’t had a severe finding in eight months. Plains Commerce has been able to focus on fixing moderate and informational findings, making us more proactive and compliant. 

-Katie Gibbons, Chief
Compliance Officer of Plains
Commerce Bank

"With outsourcing, more menial tasks and busywork are outsourced, meaning the in-house staff is utilized for higher value work focused on the borrower experience and credit decisions. One of the benefits of outsourcing has been that our employees are happier and more fulfilled because they get to do the job they were hired to do, without the more mundane tasks. When their work is done, employees can leave the office on time, spending more time at home with family, and enjoying a better work-life balance even during volume spikes. Happier employees who can take time away from work to rest will come back more refreshed and ready to take on a new day. Due to the 24/7 flow of work from the outsourcing team, employees can take a vacation, use sick leave, and thoroughly enjoy their weekends before returning to work, with a checklist ready of what is left to complete.  Rather than employees worrying about outsourcing taking their jobs, they feel a better sense of security, knowing they are needed and will be fully utilized despite the season."

-Kevin Heckemeyer, CEO of ResMac, Inc.